ADDENDUM A: SERVICE SCOPE
The processes outlined below refer to the standard service scope.
*for the purpose of this document Client refers to the Lead project Owner.
Available resources In-Scope
• In-house Animators/Editors
• Script editor
• Licensed Generic Stock Library (*Video, Audio, Still Images)
• Voice Over recording facility
• 4 Voice-Over Artists:
3x male English native.
1x female English native.
• All work is conducted within working hours Monday to Friday.
* Overtime is requested per-project basis and may carry additional costs.
A. New Projects:
A project that has not been started or created by Mobilearn
a-1. Client submits project request brief LINK
a-2. The brief is logged and scoped for production
a-3. In Scope :
• YES – Moves onto step a-4.
• NO – Refer Addendum-B
a-4. Scripting (Proofreading, Copy-writing, Adaptation and Timing)
a-5. Kick-Off meeting (Creative discussion with the client, includes script being sent for approval.)
a-6. Story boarding (Includes Stock take of footage, audio, and other required elements)
a-7. Voice-over scheduling and recording (In-house Voice options Only)
a-7. Composition (Asset design *screen-casting, backing audio etc)
a-8. Production (Editing, in-house proofing and reviews)
a-9. Version 1 Release (Client receives completed version 1 for review)
a-10. Feedback discussion:
• Script change? (If yes Project reverts back to a-6 + Re-time)
(if NO proceed to step a-11)
a-11. V1 Update Edits (Updating the project based on feedback received)
a-12. Version 2 Release (Client receives completed version 2 for review)
a-13. Version 2 Feedback:
• Non-Recursive Edits Only.
• No Script Change Permitted
• *Recursive edits refer to section B
a-14. Final edits, render and completion
a-15. Project Delivered
B. First Run Recursive and Project Updates:
Any updates that are required to a project that has not been marked as Final/Approved.
b-1. Last minute change request received. (Recursive edits or price change etc.)
b-2. Script and Storyboard update (includes re-recording of the voice-over)
b-3. Production (Editing, in-house proofing and reviews)
b-4. Overtime Version 3 Release for review (Client receives completed version 3 for review)
b-5. Version 3 Feedback:
• Approval received YES – continue
• Recursive edits:
YES – Investigate bottleneck – Evaluate and close the project as Billable.
NO – Proceed to b-6
b-6. Final edits, render and completion
b-7. Project Delivered
C. Second Run Project Update:
Any project that has been Finalised/Approved and closed off for longer than 7 working days to be
treated as a second-run new project. This project is billed as a new project.
c-1. Change request brief received. (Required updates to the closed project)
c-2. Script and Storyboard update (includes re-recording of the voice-over)
c-3. Production (Editing, in-house proofing and reviews)
c-4. SR Version 1 Release for review (Client receives completed version 1 for review)
c-5. Version 1 Feedback:
• Approval received YES – continue
• Recursive edits:
YES – Red flag as this should not occur at this stage
NO – Proceed to c-6
c-6. Final edits, render and completion
c-7. Project Delivered
ADDENDUM B: OUT-OF-SCOPE
Out-of-Scope Project:
Any project that requires elements that are not readily available as per the above scope.
These elements are explained briefly below but are not limited to this list.
Prerequisites
(i) An out-of-scope project will require a separate PO/Quote to be raised and approved
before beginning.
(ii) Timelines cannot be provided till the above has been approved and all out-of-scope
elements of the project have been confirmed.
– Location-based production: (*when custom footage is required)
– Story-boarding workshop
– Location Scouting
– Talent Casting
– Draft footage approval and shoot revisions
– Soundtrack Licensing (*Music on the radio/internet)
– Custom voice-over artist.
